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Virginia Communication and Literacy Assessment (VCLA)

The registration, user account, and score reporting services on this website will be temporarily unavailable on Tuesday, December 1, between 7:45 a.m. and 1:00 p.m. eastern time, for system maintenance. We apologize for any inconvenience.

Testing Policies

The following testing policies apply to this test:

Computer-Based Testing

By registering for the VCLA, you are agreeing to abide by the Rules of Test Participation and all rules, requirements, and policies specified or referenced on the current program website and communicated to you, orally or in writing, at each test session for which you have registered.

A nondisclosure agreement will be presented to you on the computer after you sign in at the test center. It will ask you to indicate your agreement to the conditions set forth on the current program website, including the Rules of Test Participation and the rules communicated to you orally or in writing at the test session. You will have five minutes to read and accept the terms of this nondisclosure agreement. If you do not respond within five minutes, or if you indicate that you do not accept the terms of the agreement, your test session will terminate, you will not be permitted to test, and you will receive no refund or credit of any kind.

  1. COMPLIANCE: I understand that if I fail to comply with the rules, requirements, and policies specified or referenced on the current program website, including these Rules of Test Participation, and communicated to me, orally and/or in writing, at the test administration, or if I take any prohibited actions, my test results may be voided; no refund will be issued; no portion of the testing fee can be applied toward the cost of any future testing fees; I may not be permitted to register for current or future test administrations; my registration may be canceled; I may not be allowed to test; I may be required to test under controlled conditions; and legal proceedings and actions may be pursued as well as any other remedies that the Virginia Department of Education and/or the Evaluation Systems group of Pearson, a business of NCS Pearson, Inc. (Evaluation Systems), may deem appropriate.
  2. POLICIES: I have read and agree to the information and policies presented on the current program website, including, but not limited to, Payment Policy, Withdrawal/Refund Policy, ID Policy, and Late Arrival Policy.
  3. PURPOSE OF TESTING: I understand that the test is administered for the purpose of licensure only and is to be taken only by individuals either enrolled in, or seeking enrollment in, a state teacher education program or seeking teacher licensure. I certify that I am taking the test for which I have registered for the purpose of teacher licensure or as part of the state-approved teacher licensure process.
  4. TEST ADMINISTRATION: I authorize the test administrators to serve as my agents in maintaining a secure test administration. I agree to follow all reasonable instructions given to me either orally or in writing at or during the test session, including but not limited to instructions to relocate me during the test session. I agree not to communicate with other examinees or any unauthorized persons in any way during the test session nor to engage in any other form of misconduct. I agree not to engage in behavior that would disrupt or unfairly affect the performance of myself or other examinees. I agree to cooperate with testing personnel. If I fail to comply with these provisions, I may be dismissed from the test center, my scores may be voided without refund or credit of any kind, and other actions, as described in Rule 1, may be taken as deemed appropriate by the Virginia Department of Education and Evaluation Systems.
  5. TEST SECURITY:
    1. Test Property: I understand that all test materials and any portion thereof or information relating thereto (referred to below as the "Test Materials") are the sole property of the Virginia Department of Education and Evaluation Systems. I understand that my responses, without the identification of my name, may be used for research, development and implementation of testing programs, scorer training or study materials, or other purposes associated with the program. I understand and acknowledge that the Test Materials were developed at great cost and are required to be kept confidential and secure from disclosure in order to fairly and effectively perform the test functions for which they were designed. I have not received or reviewed any Test Materials prior to taking the test and no Test Materials will be available for me to review after the test. I am not permitted to take (and I will not take) any Test Materials or handwritten or printed notes (referred to below as "Notes") reflecting or recording anything about the Test Materials from the testing room or disassemble, copy, or reproduce the Test Materials in whole or in part, by hand or with the use of any electronic, or other type of, device of any nature.
    2. Test Materials: I understand that I will not be permitted to bring to or to use during the test: Notes, cellular phones, electronic communication devices, visual or audio recording or listening devices or any device with an on/off option, scratch paper, unauthorized calculators, or any other unauthorized aid (collectively referred to below as "Unauthorized Aids"). Throughout the test session, I will have nothing at my workstation but authorized materials provided or approved by the test administrator. I may use materials provided by the test administrator for any intermediate work. However, only answers and written responses that I record on the computer will be scored.
    I understand and agree that if, despite my foregoing promises and agreements in Rules 5a and 5b above, test administrators have a reasonable suspicion that I have or may have in my possession any Test Materials, Notes, and/or Unauthorized Aids, I will immediately turn over any such Test Materials, Notes, and/or Unauthorized Aids in my possession to the test administrators at any time upon their request. If I should fail or refuse to do so, or if the test administrators believe in good faith that I have not turned over all such Test Materials, Notes, and/or Unauthorized Aids in my possession, the test administrators may search my person and my personal possessions for such Test Materials, Notes, and/or Unauthorized Aids and may remove them. Any such Test Materials, Notes, and/or Unauthorized Aids that I may have may be retained for as long as may be required for the purpose of pursuing the remedies specified in Rule 1. Test administrators, Evaluation Systems, and the Virginia Department of Education are not responsible for Unauthorized Aids or other prohibited material confiscated by them or otherwise turned over by me. In the event of a possible breach of test security, I agree to cooperate with the testing personnel and I hereby consent to any such reasonable search and to any incidental contact with my person or my possessions that may occur as a result of such a search before my dismissal from the test center. Moreover, I hereby waive any claim that I might otherwise have based upon any such search or contact. If I fail to comply with these conditions, my name may be reported to the Virginia Department of Education and Evaluation Systems, my scores may be voided without refund or credit of any kind, and other actions, as described in Rule 1, may be taken as deemed appropriate by the Virginia Department of Education and Evaluation Systems.
  6. NONDISCLOSURE OF TEST MATERIALS: Because of the great cost expended to develop the Test Materials, because of the obvious necessity that they be kept confidential and secure from disclosure in order to fairly and effectively perform the test functions for which they were designed, and because any disclosure of part or all of the contents of the Test Materials to anyone might render them unusable for future test administrations, I promise and agree that I will not disclose the Test Materials or any part of them (including the form, subject matter, substance, and wording of any test question or any answer thereto) to anyone for a period of ten (10) years from the date of the test administration to which such Test Materials pertain. I understand and agree that if I should violate this agreement of nondisclosure, I may be liable in damages for the costs (including redevelopment costs) incurred as a result of any breach of this agreement and I may also be subject to other legal and equitable remedies (including injunctive relief) for any such breach.
  7. TEST SCORE REPORTING AND CANCELLATION: I understand that my scores will be reported to me; to the Virginia Department of Education; to the Virginia institution(s) indicated during registration; and to any institution, entity, or person authorized or required by law to receive this information, even if I leave the testing room before I finish the test. I understand that any information provided as part of registration may be used to report scores or to contact me regarding test- or program-related issues. Once I am admitted to the test center, I may not cancel my test results.
  8. VOIDED SCORE: I understand that if I fail to comply with the rules and requirements set forth on the current program website, including these Rules of Test Participation, and communicated to me, orally and/or in writing, at the test session, or if doubts are raised about the validity or legitimacy of my registration or my score, Evaluation Systems will notify the Virginia Department of Education and other parties as deemed appropriate by the Virginia Department of Education. The Virginia Department of Education and Evaluation Systems reserve the right to void my test score if, in their sole opinion, there is adequate reason to question its validity or legitimacy due to circumstances within or beyond my control. Other actions, as described in Rule 1, may be taken as deemed appropriate by the Virginia Department of Education and/or Evaluation Systems.
  9. RIGHTS AND OBLIGATIONS REGARDING TEST ADMINISTRATION: I understand and agree that liability for test administration activities, including but not limited to the adequacy or accuracy of Test Materials and equipment, the adequacy or accuracy of the registration and administration processes or conditions, the adequacy of test center facilities, the adequacy or accuracy of scoring, the adequacy or accuracy of score reports, the adequacy or accuracy of information provided to me in connection with the VCLA program, and the adequacy of protection of examinee information, will be limited to score correction, test retake, or a rescheduled test appointment at no additional fee. I waive any and all rights to all other claims, specifically including but not limited to claims for negligence arising out of any acts or omissions of the Virginia Department of Education and Evaluation Systems (including the employees, agents, contractors, or professional advisors of the Virginia Department of Education and Evaluation Systems).
  10. PROGRAM CHANGES: I understand that the testing program is subject to change at the sole discretion of the Virginia Department of Education.
  11. OBJECTION TO PROCEDURES: If, for any reason, I object to the procedures presented in these Rules of Test Participation, I must advise Evaluation Systems, in writing, of the basis of my objection at least eight (8) weeks before the test date for which I wish to register for my objection to be taken under consideration. Under no circumstances may I register if I have such an objection. If I nevertheless object, my registration may be canceled, I may not be permitted to take the test, or my score may be voided, unless I withdraw my objection in writing.
  12. RULES: I understand that should any of these rules or any other requirement or provision contained on the current program website be declared or determined by any court to be illegal or invalid, the remaining rules, requirements, and provisions will not be affected and the illegal or invalid rule, requirement, or provision shall not be deemed a part of the current program website. The headings of each of the Rules of Test Participation are for convenient reference only. They are not a part of the rules themselves; they do not necessarily reflect the entire subject matter of each rule; and they are not intended to be used for the purpose of modifying, interpreting, or construing any of these Rules of Test Participation. I agree that any legal action arising in connection with my registration for or participation in a test administration shall be brought in the state and federal courts governing St. Paul, Minnesota, and I consent to the personal jurisdiction of such courts.

By registering for the test, you are agreeing to abide by the Test Center Rules PDF Document. You will be asked to confirm your agreement to these rules at the test center before you begin your test.

You must bring to the test center one piece of current, government-issued identification printed in English, in the name in which you registered, bearing your photograph and signature.

Acceptable forms of identification include the following:

  • Driver's license with photograph and signature
  • Passport with photograph and signature
  • State identification with photograph and signature (provided by the Department of Motor Vehicles for individuals who do not have a driver's license)
  • National identification with photograph and signature
  • Military identification with photograph and signature
  • Alien Registration Card (green card, permanent resident visa)

A government-issued ID missing a visible signature or that has an embedded signature must be supplemented with an original (no photocopies), valid (unexpired) ID that has at least a matching name and recent recognizable photograph, or a matching name and signature.

Unacceptable forms of identification include draft classification cards, credit cards of any kind, social security cards, student IDs, international driver's licenses, international student IDs, notary-prepared letters or documents, employee identification cards, learner's permits or any temporary identification cards, and automated teller machine (ATM) cards.

If you do not have proper identification at the time of your test, you will be denied admission to the test session. If you are refused admission to the test, for any reason, you will be considered absent and will receive no credit or refund of any kind.

If the name on your identification differs from the name in which you are registered, you must bring official, original verification of the change (e.g., original marriage certificate, original court order).

Please note the following:

  • Your middle initial in your account on this website must match the middle name or initial on your ID.
  • If you have a hyphenated last name, one of the following must be true of your name as it appears in your account on this website and on your ID:
    • either both instances must use the complete hyphenated name
    • or

    • if one instance only uses one last name, it must be the second last name from the full hyphenated version

If the name on your identification differs from the name in which you are registered, you must bring official, original verification of the change (e.g., original marriage certificate, original court order).

If you have any questions about your identification, please contact Evaluation Systems before the day of the test.

As part of the identity verification process, your digital signature will be taken at the test center, and a palm scan and/or a digital photograph may also be taken. These will be used only for the purpose of identity verification. If you do not allow your digital signature, palm scan, and/or digital photograph to be taken, you will not be allowed to test and you will not receive a refund or credit of any kind.

Prohibited Materials

The following materials are prohibited at the test site:

  • Smoking and the use of all tobacco products
  • Visitors, including relatives, children, and friends
  • Weapons of any kind

Additionally, any personal items that you bring to the test site must be stored in a locker outside of the testing room during the test. This includes jewelry, watches, wallets, and purses in addition to the following items, which are considered to be prohibited aids:

  • Cell phones
  • Electronic communication devices, visual or audio recording or listening devices, or any device with an on/off option, including, but not limited to, MP3 players, PDAs, tablets, computers, CD players, removable storage devices, calculator watches, clocks or watches with alarms, spellcheckers, etc.
  • Eyeglasses with communication and recording devices; note that during the check-in process you may be asked to remove any pair of eyeglasses for a visual inspection, but the test center proctor will not touch or otherwise handle your glasses
  • Calculators and calculator manuals (on-screen calculators are automatically provided for tests that allow them)
  • Handwritten or printed materials, such as dictionaries, notebooks, scratch paper, textbooks, etc.
  • Packages and bags of any kind, such as backpacks, briefcases, etc.
  • Hats or headwear, including barrettes and hair clips larger than  a quarter -inch wide and hairbands larger than  a half -inch wide, except for those being worn for religious or medical purposes
  • Food and drink, including chewing gum
  • Unauthorized aids, such as slide rules, rulers, translation aids, highlighters, etc.
  • Unauthorized medical devices, defined as any device not noted on Pearson VUE's Approved Comfort Aids list opens in a new window, unless prior approval has been obtained (refer to Requesting Alternative Testing Arrangements for more information)

Violation of test site rules, including the possession or use of prohibited materials during a test administration, may result in the voiding of your scores.

Examinees may retake any subtest. The highest score earned on a subtest will be used to determine the total test score, regardless of when earned. If you wish to retake a subtest, you must complete the registration process again. You must wait 30 days before retaking a subtest.

It is essential that you report for your test appointment on time. If you arrive more than 15 minutes late to a test appointment, you may not be admitted. If you arrive late and are not admitted, you will be considered absent and will not receive a refund or credit of any kind. You will need to register and pay again to test on a future date.

If you are absent, you will not receive a refund or credit of any kind. You will need to register and pay again to test on a future date.

Emergency circumstances. If you are absent from a test appointment because of an emergency circumstance (illness, injury, hospitalization, or death in the immediate family), you may be eligible to receive a fee voucher that you may use to register for a future test date.

To request a voucher, you must submit a written request to Evaluation Systems describing the emergency situation. Include written documentation, such as a dated newspaper obituary or a dated letter signed by a professional licensed to diagnose or treat the emergency condition (e.g., physician), on that person's professional letterhead. Documentation from a medical professional must specifically excuse you from testing on the date of the test. Documentation containing electronic signatures will not be accepted.

The request and required documentation must be received at Evaluation Systems within 30 calendar days after the missed test appointment.

A response to your request will be sent to you within two weeks after the missed test date, or two weeks after your request is received, whichever is later. If your request for a fee voucher is granted, the fee voucher you receive will be in the amount of the test fee you paid for the missed test appointment.

In the event that it becomes necessary to close a test center due to severe weather conditions or a natural disaster (e.g., flood, fire), Pearson VUE will notify examinees by email and include instructions to reschedule your test appointment.

If you miss a test appointment that has not been officially canceled due to a test center closing, you will be considered absent and will not receive a refund or credit of any kind. Contact Pearson VUE at (800) 989-8532 if you have any concerns or questions on the day of the test.

Online Proctoring

By registering for the VCLA, you are agreeing to abide by the Rules of Test Participation and all rules, requirements, and policies specified or referenced on the current program website and communicated to you, orally or in writing, at each test session for which you have registered.

A nondisclosure agreement will be presented to you on the computer at the beginning of your test session. It will ask you to indicate your agreement to the conditions set forth on the current program website, including the Rules of Test Participation and the rules communicated to you orally or in writing at the test session. You will have five minutes to read and accept the terms of this nondisclosure agreement. If you do not respond within five minutes, or if you indicate that you do not accept the terms of the agreement, your test session will terminate, you will not be permitted to test, and you will receive no refund or credit of any kind.

  1. COMPLIANCE: I understand that if I fail to comply with the rules, requirements, and policies specified or referenced on the current program website, including these Rules of Test Participation, and communicated to me, orally and/or in writing, at the test administration, or if I take any prohibited actions, my test results may be voided; no refund will be issued; no portion of the testing fee can be applied toward the cost of any future testing fees; I may not be permitted to register for current or future test administrations; my registration may be canceled; I may not be allowed to test; I may be required to test under controlled conditions; and legal proceedings and actions may be pursued as well as any other remedies that the Virginia Department of Education and/or the Evaluation Systems group of Pearson, a business of NCS Pearson, Inc. (Evaluation Systems), may deem appropriate.
  2. POLICIES: I have read and agree to the information and policies presented on the current program website, including, but not limited to, Payment Policy, Withdrawal/Refund Policy, ID Policy, and Late Arrival Policy.
  3. PURPOSE OF TESTING: I understand that the test is administered for the purpose of licensure only and is to be taken only by individuals either enrolled in, or seeking enrollment in, a state teacher education program or seeking teacher licensure. I certify that I am taking the test for which I have registered for the purpose of teacher licensure or as part of the state-approved teacher licensure process.
  4. TEST ADMINISTRATION: I authorize the test administrators (including online greeters and proctors) to serve as my agents in maintaining a secure test administration. I agree to follow all reasonable instructions given to me either orally or in writing at or during the test session. I agree not to communicate with any unauthorized persons in any way during the test session nor to engage in any other form of misconduct. I agree not to engage in behavior that would disrupt or unfairly affect the performance of myself. I agree to cooperate with testing personnel. If I fail to comply with these provisions, my test session may be terminated, my scores may be voided without refund or credit of any kind, and other actions, as described in Rule 1, may be taken as deemed appropriate by the Virginia Department of Education and Evaluation Systems.
  5. TEST SECURITY:
    1. Test Property: I understand that all test materials and any portion thereof or information relating thereto (referred to below as the "Test Materials") are the sole property of the Virginia Department of Education and Evaluation Systems. I understand that my responses, without the identification of my name, may be used for research, development and implementation of testing programs, scorer training or study materials, or other purposes associated with the program. I understand and acknowledge that the Test Materials were developed at great cost and are required to be kept confidential and secure from disclosure in order to fairly and effectively perform the test functions for which they were designed. I have not received or reviewed any Test Materials prior to taking the test and no Test Materials will be available for me to review after the test. I am not permitted to take (and I will not take) any Test Materials or handwritten or printed notes (referred to below as "Notes") reflecting or recording anything about the Test Materials or disassemble, copy, or reproduce the Test Materials in whole or in part, by hand or with the use of any electronic, or other type of, device of any nature including, but not limited to, photographs or screenshots.
    2. Test Materials: I understand that I will not be permitted to have in the testing room or to use during the test: Notes, electronic communication devices, visual or audio recording or listening devices or any device with an on/off option, scratch paper, unauthorized calculators, or any other unauthorized aid (collectively referred to below as "Unauthorized Aids"). Throughout the test session, I will have nothing at my workstation but authorized materials approved by the test administrator.
    I understand and agree that if, despite my foregoing promises and agreements in Rule 5a and 5b above, test administrators have a reasonable suspicion that I may be in possession of Test Materials, my testing session may be immediately terminated. Further, if I fail to comply with these conditions, my name may be reported to the Virginia Department of Education and Evaluation Systems, my scores may be voided without refund or credit of any kind, and other actions, as described in Rule 1, may be taken as deemed appropriate by the Virginia Department of Education and Evaluation Systems.
  6. NONDISCLOSURE OF TEST MATERIALS: Because of the great cost expended to develop the Test Materials, because of the obvious necessity that they be kept confidential and secure from disclosure in order to fairly and effectively perform the test functions for which they were designed, and because any disclosure of part or all of the contents of the Test Materials to anyone might render them unusable for future test administrations, I promise and agree that I will not disclose the Test Materials or any part of them (including the form, subject matter, substance, and wording of any test question or any answer thereto) to anyone for a period of ten (10) years from the date of the test administration to which such Test Materials pertain. I understand and agree that if I should violate this agreement of nondisclosure, I may be liable in damages for the costs (including redevelopment costs) incurred as a result of any breach of this agreement and I may also be subject to other legal and equitable remedies (including injunctive relief) for any such breach.
  7. TEST SCORE REPORTING: I understand that my scores will be reported to me; to the Virginia Department of Education; to the Virginia institution(s) indicated during registration; and to any institution, entity, or person authorized or required by law to receive this information, even if I leave the testing room before I finish the test. I understand that any information provided as part of registration may be used to report scores or to contact me regarding test- or program-related issues.
  8. VOIDED SCORE: I understand that if I fail to comply with the rules and requirements set forth on the current program website, including these Rules of Test Participation, and communicated to me, orally and/or in writing, at the test session, or if doubts are raised about the validity or legitimacy of my registration or my score, Evaluation Systems will notify the Virginia Department of Education and other parties as deemed appropriate by the Virginia Department of Education. The Virginia Department of Education and Evaluation Systems reserve the right to void my test score if, in their sole opinion, there is adequate reason to question its validity or legitimacy due to circumstances within or beyond my control. Other actions, as described in Rule 1, may be taken as deemed appropriate by the Virginia Department of Education and/or Evaluation Systems.
  9. RIGHTS AND OBLIGATIONS REGARDING TEST ADMINISTRATION: I understand and agree that liability for test administration activities, including but not limited to the adequacy or accuracy of Test Materials, the adequacy or accuracy of the registration and administration processes or conditions, the adequacy or accuracy of scoring, the adequacy or accuracy of score reports, the adequacy or accuracy of information provided to me in connection with the VCLA program, and the adequacy of protection of examinee information, will be limited to score correction, test retake, or a rescheduled test appointment at no additional fee. I waive any and all rights to all other claims, specifically including but not limited to claims for negligence arising out of any acts or omissions of the Virginia Department of Education and Evaluation Systems (including the employees, agents, contractors, or professional advisors of the Virginia Department of Education and Evaluation Systems).
  10. PROGRAM CHANGES: I understand that the testing program is subject to change at the sole discretion of the Virginia Department of Education.
  11. OBJECTION TO PROCEDURES: If, for any reason, I object to the procedures presented in these Rules of Test Participation, I must advise Evaluation Systems, in writing, of the basis of my objection at least eight (8) weeks before the test date for which I wish to register for my objection to be taken under consideration. Under no circumstances may I register if I have such an objection. If I nevertheless object, my registration may be canceled, I may not be permitted to take the test, or my score may be voided, unless I withdraw my objection in writing.
  12. RULES: I understand that should any of these rules or any other requirement or provision contained on the current program website be declared or determined by any court to be illegal or invalid, the remaining rules, requirements, and provisions will not be affected and the illegal or invalid rule, requirement, or provision shall not be deemed a part of the current program website. The headings of each of the Rules of Test Participation are for convenient reference only. They are not a part of the rules themselves; they do not necessarily reflect the entire subject matter of each rule; and they are not intended to be used for the purpose of modifying, interpreting, or construing any of these Rules of Test Participation. I agree that any legal action arising in connection with my registration for or participation in a test administration shall be brought in the state and federal courts governing St. Paul, Minnesota, and I consent to the personal jurisdiction of such courts.

You must provide one piece of current, government-issued identification printed in English, in the name in which you registered, bearing your photograph and signature.

Your ID must be in the name in which you registered. If your name does not match your ID (e.g., due to a marriage or name change) your ID will not be accepted and you will not be allowed to test. Transitional documentation that may verify the discrepancy, such as a marriage certificate or court order, will not be accepted on the day of the test.

Acceptable forms of identification include the following:

  • Driver's license with photograph and signature
  • Passport with photograph and signature
  • State identification with photograph and signature (provided by the Department of Motor Vehicles for individuals who do not have a driver's license)
  • National identification with photograph and signature
  • Military identification with photograph and signature
  • Alien Registration Card (green card, permanent resident visa)

A government-issued ID missing a visible signature or that has an embedded signature must be supplemented with an original (no photocopies), valid (unexpired) ID that has at least a matching name and recent recognizable photograph, or a matching name and signature.

Unacceptable forms of identification include draft classification cards, credit cards of any kind, social security cards, student IDs, international driver's licenses, international student IDs, notary-prepared letters or documents, employee identification cards, learner's permits or any temporary identification cards, and automated teller machine (ATM) cards.

If you do not have proper identification at the time of your test, you will be denied admission to the test session. If you are refused admission to the test, for any reason, you will be considered absent and will receive no credit or refund of any kind.

Please note the following:

  • Your middle initial in your account on this website must match the middle name or initial on your ID.
  • If you have a hyphenated last name, one of the following must be true of your name as it appears in your account on this website and on your ID:
    • either both instances must use the complete hyphenated name
    • or

    • if one instance only uses one last name, it must be the second last name from the full hyphenated version

If you have any questions about your identification, please contact Evaluation Systems before the day of the test.

As part of the identity verification process, you must provide photographs of (1) your ID, (2) your testing environment, and (3) your face (a headshot). These will be used only for the purpose of identity verification and ensuring a secure testing environment. If you do not provide the required photographs, you will not be allowed to test and you will not receive a refund or credit of any kind.

What Could Cause Your Exam to be Stopped and/or Revoked?

We take steps to ensure that every testing experience is a good one, but there are two main reasons your exam could be stopped.

  • Your exam cannot be launched—if technical problems with your computer or internet connection prevent the exam from launching correctly.
  • Your exam could be revoked if the proctor sees any irregularities.
    • You must stay within webcam view.
    • You cannot get up and walk around.
    • No one can enter your testing environment.
    • You cannot leave your testing environment.
    • You must be clothed (no hats or hoodies).
    • A beverage in any container is allowed, but no food or smoking.

Additionally, you could receive a warning for the following activities, which could lead to your testing session being revoked:

  • Moving your webcam—you cannot move your webcam once your testing session has started.
  • Mumbling or speaking out loud will lead to a warning.

Violation of testing rules, including the possession or use of prohibited materials during a test administration, may result in the voiding of your scores.

Examinees may retake any subtest. The highest score earned on a subtest will be used to determine the total test score, regardless of when earned. If you wish to retake a subtest, you must complete the registration process again. You must wait 30 days before retaking a subtest.

It is essential that you report for your test appointment on time. If you arrive more than 15 minutes late to a test appointment, you may not be admitted. If you arrive late and are not admitted, you will be considered absent and will not receive a refund or credit of any kind. You will need to register and pay again to test on a future date.

If you are absent, you will not receive a refund or credit of any kind. You will need to register and pay again to test on a future date.

Emergency circumstances. If you are absent from a test appointment because of an emergency circumstance (illness, injury, hospitalization, or death in the immediate family), you may be eligible to receive a fee voucher that you may use to register for a future test date.

To request a voucher, you must submit a written request to Evaluation Systems describing the emergency situation. Include written documentation, such as a dated newspaper obituary or a dated letter signed by a professional licensed to diagnose or treat the emergency condition (e.g., physician), on that person's professional letterhead. Documentation from a medical professional must specifically excuse you from testing on the date of the test. Documentation containing electronic signatures will not be accepted.

The request and required documentation must be received at Evaluation Systems within 30 calendar days after the missed test appointment.

A response to your request will be sent to you within two weeks after the missed test date, or two weeks after your request is received, whichever is later. If your request for a fee voucher is granted, the fee voucher you receive will be in the amount of the test fee you paid for the missed test appointment.

In the event that it becomes necessary to cancel an appointment due to a technical issue, Pearson VUE will notify examinees by email and include instructions to reschedule your test appointment.

If you miss a test appointment that has not been officially canceled, you will be considered absent and will not receive a refund or credit of any kind. Contact customer support if you have any concerns or questions on the day of the test.