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Contact Us
Registration & Taking Your Test
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You may register or withdraw through your account.
If you need additional assistance, contact VCLA customer service:
Email: Send us a message Phone: (866) 613-3292 (toll free) or (413) 256-2888
Mon–Fri: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
Mail: VCLA
Evaluation Systems
Pearson
P.O. Box 660
Amherst, MA 01004-9015Submit Materials: To update your account information (name, SSN, DOB)
To submit other materials to Evaluation Systems Schedule, Reschedule, or Cancel
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You may schedule, reschedule, or cancel your registration through your account.
If you need additional assistance, contact VUE:
Web: www.pearsonvue.com/vcla
Includes chat and emailPhone: (800) 989-8532
Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time
Sat: 8:00 a.m.–5:00 p.m. eastern time
Excluding local holidays, as posted on VUE's Customer Service page Test Center Information
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If you need directions or information about how to find your test center:
Web: www.pearsonvue.com/vcla
Includes chat and emailPhone: (800) 989-8532
Mon–Fri: 8:00 a.m.–8:00 p.m. eastern time
Sat: 8:00 a.m.–5:00 p.m. eastern time
Excluding local holidays, as posted on VUE's Customer Service page Scoring & Reporting
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Email: Send us a message Phone: (866) 613-3292 (toll free) or (413) 256-2888
Mon–Fri: 9:00 a.m.–5:00 p.m. eastern time, excluding holidays
Mail: VCLA
Evaluation Systems
Pearson
P.O. Box 660
Amherst, MA 01004-9015Submit Materials: To update your account information (name, SSN, DOB)
To submit other materials to Evaluation Systems Requesting Alternative Testing Arrangements
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To request alternative testing arrangements:
- Review the Alternative Testing Arrangements section of this website
- Register for your test
- Submit your alternative testing arrangements request form, including all required documentation
General Questions
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Email: Send us a message Phone: (866) 613-3292 (toll free) or (413) 256-2888
Mon–Fri: 9:00 a.m.–5:00 p.m. eastern time, excluding holidaysMail: VCLA
Evaluation Systems
Pearson
P.O. Box 660
Amherst, MA 01004-9015Submit Materials: To update your account information (name, SSN, DOB)
To submit other materials to Evaluation Systems Licensure Requirements
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Contact Virginia Department of Education Division of Teacher Education and Licensure for information about licensure requirements.
Web: Licensing Unit: www.doe.virginia.gov/about/teach_ed_and_license .
Phone: (800) 292-3820
Mail: Virginia Department of Education:
Division of Teacher Education
P.O. Box 2120
Richmond, VA 23218-2120
Live customer support will not be available during the following holidays:
Jan 1, 2019
Jan 21, 2019
May 27, 2019
Jul 4–5, 2019
Sep 2, 2019
Nov 28–29, 2019
Dec 25, 2019